SECURITY CENTER – Debit Card Phone Call Fraud

Your telephone rings. It’s another automated call trying to get your personal information—or is it? We always advise caution in answering these calls because there are so many scam artists attempting to steal your identity. Many times the best action is to hang up without pressing any buttons, but occasionally you do need to respond.

 

First Neighbor’s Fraud Monitoring

Our debit cards are monitored closely and constantly for unusual or fraudulent activity. If a transaction is attempted on your card that appears unusual or suspicious, you might receive a call to verify that it is your legitimate transaction. So, please, before you hang up, take a moment to listen.

 

Fraud Monitoring calls will have the following characteristics:

  • Caller ID will show the phone number 866-750-9107
  • The recording is a female mechanical voice.
  • Messages begin with, “This is the fraud detection center.”
  • You will be called by your first name.
  • The bank’s name will be mentioned.
  • You will be asked to enter your zip code.
  • The voice will recite the last four digits of your debit card number.

Notice that these legitimate inquiries will never ask you for personal information such as your card number, social security number, or password. Thank you for helping us to fight fraud by ensuring that we have your correct contact telephone number on file.

 

Listen to any of the sample phone calls provided below. Remember, these are what legitimate First Neighbor Bank fraud monitoring call will sound like.

 

EXAMPLE:
Best Generic Case

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EXAMPLE:
Answering Machine

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EXAMPLE:
Out to General Transfer

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EXAMPLE:
Failed Authentication

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EXAMPLE:
1 Transaction – Not Authorized

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EXAMPLE:
3 Transactions – 2 Authorized, 1 Not

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EJEMPLO:
Mejor Llamada de Caso en Español
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